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One of the exciting features of the new iFLOOR.com is the ability for customers to buy their flooring direct from the same company that owns more than 30 factories worldwide. That is a true paradigm shift in consumer flooring shopping. While others claim to be factory direct or even to own factories, 99% of those claims are hyped. iFLOOR.com's new owner also owns more than 30 factories around the world to bring our consumers the very best factory direct pricing.

In addition to buying the flooring direct without a middleman now the consumer can buy frieght direct as well. We have teamed up with freight carriers to allow consumers the ability to use our massive volume to obtain 60-70% off the regular freight rates and pay direct on their freight to save even more on their project! The process works very easily:

  1. Buy product from iFLOOR.com which is paid only when the product ships.
  2. iFLOOR.com will help you get a custom quote and select the lowest cost freight carrier which you will pay direct to freight carrier.
  3. iFLOOR.com will pack your order well and add your customer bill of lading to the order and whooshh... away it goes.
For the first time ever you are buying flooring from the factory and freight from the carriers direct! That is how cost effective iFLOOR can be for you!

Shipping Details

We begin to process orders as soon as they are placed, but a prompt call or email will allow us enough time to correct any problems before your order is shipped.

The following information explains delivery details.

All deliveries are curbside deliveries; drivers are unable to enter your home. Be prepared to help offload the product from the truck. The individual cartons usually weigh about 35 lbs, but some can weigh up to 55 lbs each. You need to consider accessibility to your street or driveway when choosing the residential delivery option, as orders are typically shipped via full-size semi trucks. In the event that the delivery truck cannot get to your home, your order will need to be transferred to a smaller truck, if one is available (additional fees may apply, these will be paid directly to the carrier). If a smaller truck is not available, you will be asked to pick up the items at the trucking terminal. Residential delivery fees that have been paid cannot be refunded if this occurs.

PLEASE NOTE: At the time you receive your order, you MUST check for damages and/or missing items, and note that accordingly on the bill of lading. It's a good idea to have a copy of your invoice with you, so you can verify you received all of the items ordered. If you ordered more than one molding, please open the tube or carton to make sure all of the moldings are present and undamaged before signing. If you do not check the materials yourself, please make certain that the person signing for them checks for damaged or missing items. iFLOOR.com takes care to package all products for shipping with protection in mind to prevent damages. iFLOOR.com cannot be held responsible for any damages or shortages that occur due to the fact that the carrier is responsible once the product leaves our possession. Be sure to visit the following link to read our ordering policies:

All returns require a Return Authorization Number.

PLEASE NOTE: Any refused shipments without the consent of iFLOOR.com will be treated as a return, and will be subjected to all associated costs. Even if there is damage on the order, you MUST note the damage and ACCEPT the order. We will file a damage claim with the shipper and replace or refund the damaged items noted.

All requests for return must be made within 15 days of receiving product.

BEFORE YOU INSTALL THIS MATERIAL, PLEASE VERIFY THAT THE PRODUCT YOU HAVE RECEIVED IS FREE OF IRREGULARITIES BY CHECKING THE FOLLOWING:

  1. IS THE PRODUCT IN ACCORDANCE WITH YOUR ORDER AS TO THE SIZE, PROFILE, COLOR, AND QUANTITY?
  2. ARE THERE ANY FINISHING ERRORS SUCH AS SURFACE FINISH, BLOTCHES, ABNORMAL COLOR VARIATION, ETC?

NOTE: SHOULD YOU NOTICE THESE OR ANY OTHER IRREGULARITIES TO THIS PRODUCT AFTER OPENING 1 TO 2 BOXES, DO NOT INSTALL THE MATERIAL. PLEASE CONTACT US RIGHT AWAY. IF YOU CONTINUE TO OPEN MORE THAN TWO BOXES WITHOUT CONTACTING US FIRST, WE CANNOT BE RESPONSIBLE FOR REPLACING THE OPENED BOXES.

ACCEPTANCE: This product is manufactured according to the highest standards of quality. However, should any material not meet your requirements, we must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility.

Should you have any questions or concerns, please contact us immediately for a timely resolution. Thank you very much for choosing iFLOOR.com, the online flooring store!