Natural

Ming Dynasty produces not only some of the most unique flooring products in the world but one of the most dependable floors out there. With a great quality floor comes one of the most comprehensive warranties in the market place, this warranty lets you buy a Ming Dynasty floor and you can leave your worries behind. This Ming Dynasty warranty will only apply to you if: 1) you are the original purchaser of the Ming Dynasty floor; 2) you have paid in full for your floor, including a licensed professional installation company; and 3) you have purchased the floor for your own personal residential use and not for resale. These warranties cannot be transferable or assignable and they do not apply to nonresidential, below grade, rental or commercial purchases/ installations. Under no circumstances will Ming Dynasty be liable for any loss or damage arising from the purchase, use or inability to use this product. Ming Dynasty covers no direct, indirect, incidental and or consequential damages under this warranty.

LIMITED 35yr STRUCTURAL WARRANTY

Ming Dynasty warrants Ming Dynasty Bamboo Flooring, in its original manufactured state, to be free from defects in lamination, assembly, and milling for thirty-five (35) years. If our floor should ever have separation and or have delamination between the layers in a normal maintained humidity range, Ming Dynasty will at our option, repair the board or boards, replace the board or boards that are affected. Bamboo flooring, being a natural product, will continue to expand and contract through normal heating and non-heating seasons. Properly installed bamboo floors may consequently experience some minor separation between boards at different times during the year. If minor separations do occur, they are not covered by this warranty.

LIMITED 10yr MOISTURE WARRANTY

Ming Dynasty floors are warranted against glue bond failure due to moisture that comes up through the sub floor caused only by hydrostatic pressure. If the sub floor is visually dry, without a history of moisture problems, has been tested and recorded for moisture, the flooring is professionally installed according to our installation instructions, using the adhesive recommended by Ming Dynasty. If a board should release from the sub floor due to glue bond failure Ming Dynasty will repair or replace the defective product at our option one time only, provided testing approved by Ming Dynasty conclusively proves that the moisture came up through the sub floor and not from any other source. This warranty does not cover water and moisture damage including but not limited to plumbing leaks, flooding, rain, landscape watering/irrigation, wet-or damp-mopping. NOTE: Moisture infiltration from sidewalls or from any source other than through the sub floor is not covered.

LIMITED 35yr FINISH WARRANTY

We will warrant that under normal residential and providing that our maintenance guidelines are followed, that our finish will not wear through or peel off of the flooring for 35 years from the original purchase date. Gloss reduction and is not considered wear through, therefore is not covered under this warranty. This warranty only extends to wear areas that cover at least ten percent of the total surface area of the installed Ming Dynasty flooring. If the finish wears through or peels off the flooring Ming Dynasty will at our option, either replaces the affected board or boards. Recoat the affected board or boards.

MANUFACTURE DEFECTS

Occasionally, small flaws occur during transportation, cutting, etc., which do not necessarily preclude use of the board. These may be used for cuts required when installing the flooring, providing this does not affect the total footage calculated for the project, faulty boards that are affected should not be used. Should the problem repeat itself over more than 7% of the total ordered floor contact your retailer. Ming Dynasty is not responsible for extra or incidental costs that occur in the replacement or repair of defective product. Ming Dynasty will only cover the cost of the product that is being installed to replace the defective product all other costs have to be covered by the purchaser.

COLOR / FINISH VARIATION EXCLUSIONS

All Ming Dynasty floors are intended to be unique in color and graining, bamboo is a natural and living product that will have many variations in color, grain pattern, streaks and small knots from board to board. Color variations are not a defect and it is not warranted. Side and but end bevels with exposed unstained raw bamboo are not covered in the finished warranty or any other part of this warranty, this is allowed due to the nature of the manufacturing process. Ming Dynasty cannot be held responsible for any variations in tone, which may occur on the boards of a same product, and the differences between samples and the products used during the sale process. Sunlight and UV rays can and will cause the staining, fading, gloss reduction and change color in bamboo flooring. Therefore, fading and discoloration due to exposure to sunlight and its UV rays are not covered by this warranty.

INSTALLATION

Ming Dynasty flooring must be installed according to our installation guidelines. These guidelines can be found inside each carton of Ming Dynasty or can be found on our web site or by contacting the retailer you purchased from. Failure to install or use this product in accordance with the installation instructions will void the total warranty. Note: Popping and cracking sounds caused by depressions or voids in the sub floor are not covered under this warranty. HVAC systems has be fully operational at least 12 days prior to flooring installation, maintaining a consistent room temperature between 60 - 75 degrees F and relative humidity between 25 - 38%. This not only stabilizes the building's interior environment, but also is essential when acclimating flooring to the job site. If the relative humidity is not kept at a constant reading between 25 and 38% will void the warranty, these is key to maintaining a quality floor for years to come.

MAINTENANCE

All maintenance must be in accordance outlined in this guide. Damage to the flooring such as dents, scratches or dulling of the finish are not covered. Wet or damp-mopping your floor with water or other substances neglect or abuse of the bamboo floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents will also invalidate this warranty.

RADIANT HEATED FLOORS

Installation over radiant-heating floor systems is not recommended and will void this warranty.

BEFORE INSTALLATION

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact the retailer were the floor was purchased. Ming Dynasty is not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.

LIMITATIONS

This warranty shall not apply to loss or damage arising from any of the following:

• Indentations, scratches or damage caused by negligence, water, sand, and abuse, including, but not limited to, leaking or broken plumbing, fire, floor, earthquake or standing water during or after construction.
• Surface checking resulting from low relative humidity.
• Mildew or discoloration resulting from extreme sub-floor moisture.
• Failure to follow manufacturer's installation instructions.
• Poor installation workmanship.
• Improper care and maintenance.
• Improper storage, handling of the flooring.
• Man-made or natural disasters Improper preparation of, or deficiencies in, the sub floor/floor joist assembly including, but not limited to, excessive floor deflection, uneven or irregular sub floor surface (particularly at the joists) or voids in the sub floor.
• Defects or failures of other manufacturers' products at the sub floor assembly including, but not limited to, sub floor material, fasteners, patching or levelling compounds, adhesives, or other coverings.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to using protective plywood when moving heavy objects or appliances, and having dirty or improper casters.
• Spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.
• Falling or dropped objects, which can dent or fracture the flooring or finish.
• Non-factory applied finishes (by the owner or installer) including, but not limited to, refinishing or recoating.
• The normal wearing of the finish in high traffic areas, pivot-points, and seating areas.

NOTE: Cabinets and other appliances have to be installed before the installation of the Ming Dynasty flooring. They cannot be installed on top of the flooring. Pre-finished floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives and other materials. By not following these points will void all warranties on this product. This warranty gives you specific rights. You may have other rights under state law. Your rights and the limitations described above may vary from state to state. It is therefore important to retain this warranty information.

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installers responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact us right away. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.