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As with all bamboo shade variation is normal and expected in this natural product.
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WOODSTOCK 10 -Year Residential Warranty
For Woodstock Solid 3' Bamboo Builder Bamboo 3/8" & 5/8" (10mm and 15mm) & Solid Mixed Length BambooThis warranty only applies under these conditions: 1) you are the original purchaser of the floor; 2) you have paid in full for your floor, including a licensed professional installation company; and 3) you have purchased the floor for your own personal residential use and not for resale. This warranty cannot be transferable or assignable, and it does not apply to non-residential, below-grade, rental, or commercial purchases/installations. Under no circumstances will the manufacturer be liable for any loss or damage arising from the purchase, use, or inability to use this product. Manufacturer covers no direct, indirect, incidental, and/or consequential damages under this warranty.
LIMITED 10yr FINISH WARRANTY
We will warrant that, under normal residential conditions and providing that our maintenance guidelines are followed, our finish will not wear through or peel off of the flooring for 10 years from the original purchase date. Gloss reduction is not considered wear-through, therefore it is not covered under this warranty. This warranty only extends to wear areas that cover at least ten percent of the total surface area of the installed flooring. If the finish wears through or peels off the flooring, we will, at our option, either replace or recoat the affected board or boards.
MANUFACTURE DEFECTS
Occasionally, small flaws occur during transportation, cutting, etc., which does not necessarily preclude use of the board. These may be used for cuts required when installing the flooring, providing this does not affect the total footage calculated for the project; faulty boards that are affected should not be used. Should the problem repeat itself over more than 7% of the total ordered floor, contact your retailer. We are not responsible for extra or incidental costs that occur in the replacement or repair of defective product. We will only cover the cost of the product being installed to replace the defective product; all other costs have to be covered by the purchaser.
COLOR / FINISH VARIATION EXCLUSIONS
All floors are intended to be unique in color and grain. Wood is a natural and living product that has many variations in color, grain pattern, streaks, and small knots from board to board. Color variations are not a defect, and as such, are not warranted. Side and butt-end bevels with exposed unfinished raw wood are not covered in the finished warranty or any other part of this warranty; this is allowed due to the nature of the manufacturing process. We cannot be held responsible for any variations in tone that may occur on boards of the same product, nor the differences between samples and the products used during the sale process. Sunlight and UV rays can and will cause the staining, fading, gloss reduction, and color change in wood flooring, even with anti-UV agents. Therefore, fading and discoloration due to exposure to sunlight and its UV rays are not covered by this warranty.
INSTALLATION
Flooring must be installed according to our installation guidelines. These guidelines can be found inside each carton of our product, or can be found on our web site, or by contacting the retailer where you purchased your flooring. Failure to install or use this product in accordance with the installation instructions will void the total warranty. Note: Popping and cracking sounds caused by depressions or voids in the sub floor are not covered under this warranty. An HVAC system must have been fully operational for at least 14 days prior to flooring installation, maintaining a consistent room temperature between 60 - 75 degrees F and relative humidity between 25 - 38%. This not only stabilizes the building's interior environment, it also is essential when acclimating flooring to the job site. If the relative humidity is not kept at a constant reading between 25 and 38%, this will void the warranty: this is key to maintaining a quality floor for years to come. Please note the relative humidity must be kept at a higher level than this when used with an in-floor heating system. Please read the installation guide for the right percentage.
MAINTENANCE
All maintenance must be in accordance with criteria outlined in this guide. Damage to the flooring such as dents, scratches or dulling of the finish is not covered. Wet or damp-mopping your floor with water or other substances, neglect or abuse of the floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents, will also invalidate this warranty.
BEFORE INSTALLATION
Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor, and contact the retailers where the floor was purchased. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.
LIMITATIONS
This warranty shall not apply to loss or damage arising from any of the following:
- Indentations, scratches or damage caused by negligence, water, sand, and abuse, including, but not limited to, leaking or broken plumbing, fire, floor, earthquake, or standing water during or after construction.
- Surface checking resulting from low relative humidity.
- Mildew or discoloration resulting from extreme sub-floor moisture.
- Failure to follow manufacturer's installation instructions.
- Poor installation workmanship.
- Improper care and maintenance.
- Improper storage, handling of the flooring.
- Man-made or natural disasters. Improper preparation of, or deficiencies in, the sub floor/floor joist assembly, including, but not limited to, excessive floor deflection, uneven or irregular sub floor surface (particularly at the joists), or voids in the subfloor.
- Defects or failures of other manufacturers' products at the sub floor assembly, including, but not limited to, sub floor material, fasteners, patching or levelling compounds, adhesives, or other coverings.
- Insect infestation after shipment from the factory.
- Neglect or abuse including, but not limited to, using protective plywood when moving heavy objects or appliances, and having dirty or improper casters.
- Spiked and/or damaged heels and pet claws.
- Dents or scratches in the flooring caused by furniture, appliances, casters, or normal foot traffic.
- Falling or dropped objects, which can dent or fracture the flooring or finish.
- Non-factory applied finishes (by the owner or installer) including, but not limited to, refinishing or recoating.
- The normal wearing of the finish in high traffic areas, pivot-points, and seating areas.
- Molding and commercial applications are not covered.
This warranty gives you specific rights. You may have other rights under state law. Your rights and the limitations described above may vary from state to state. It is therefore important to retain this warranty information.
ACCLIMATION:
Flooring should be acclimated in opened cartons in the environment in which it will be installed to allow for proper installation and "marriage" with the sub-floor and home. Acclimate the flooring for at least 48 hours (preferably 3-4 days) prior to installation In addition, the heating or cooling system should be operating and controlled at for at least 48 hours before, during and maintained after installing.