Click here to view Westhollow® Exotic Collection 25 Year Warranty Info Click here to view Westhollow® 3/4" Solid Country Grade 15 Year Warranty Info Click here to view Westhollow® Natural Selection 5/16" Solid Hardwood & 3/4 Solid Hardwood 25 Year Warranty Info Click here to view Westhollow® Engineered Wood 30 Year Warranty

This warranty applies only to:

Westhollow® Exotic Solid Hardwood Collection

25 Year Residential

Limited Warranty

This warranty will only apply to you if: 1) you are the original purchaser of the floor; 2) you have paid in full for your floor, including a licensed professional installation company; and 3) you have purchased the floor for your own personal residential use and not for resale. This warranty cannot be transferable or assignable and they do not apply to nonresidential, below grade, rental or commercial purchases/ installations. Under no circumstances will the manufacture be liable for any loss or damage arising from the purchase, use or inability to use this product. Manufacture covers no direct, indirect, incidental and or consequential damages under this warranty.

LIMITED 25yr FINISH WARRANTY

We will warrant that under normal residential and providing that our maintenance guidelines are followed, that our finish will not wear through or peel off of the flooring for 25 years from the original purchase date. Gloss reduction and is not considered wear through, therefore is not covered under this warranty. This warranty only extends to wear areas that cover at least ten percent of the total surface area of the installed flooring. If the finish wears through or peels off the flooring we will at our option, either replaces the affected board or boards. Recoat the affected board or boards.

MANUFACTURE DEFECTS

Occasionally, small flaws occur during transportation, cutting, etc., which do not necessarily preclude use of the board. These may be used for cuts required when installing the flooring, providing this does not affect the total footage calculated for the project, faulty boards that are affected should not be used. Should the problem repeat itself over more than 7% of the total ordered floor contact your retailer. We are not responsible for extra or incidental costs that occur in the replacement or repair of defective product. We will only cover the cost of the product that is being installed to replace the defective product all other costs have to be covered by the purchaser.

COLOR / FINISH VARIATION EXCLUSIONS

All floors are intended to be unique in color and graining, wood is a natural and living product that will have many variations in color, grain pattern, streaks and small knots from board to board. Color variations are not a defect and it is not warranted. Side and but end bevels with exposed unfinished raw wood are not covered in the finished warranty or any other part of this warranty, this is allowed due to the nature of the manufacturing process. We cannot be held responsible for any variations in tone, which may occur on the boards of a same product, and the differences between samples and the products used during the sale process. Sunlight and UV rays can and will cause the staining, fading, gloss reduction and change color in wood flooring even with anti UV agents. Therefore, fading and discoloration due to exposure to sunlight and its UV rays are not covered by this warranty.

INSTALLATION

Flooring must be installed according to our installation guidelines. These guidelines can be found inside each carton of our product or can be found on our web site or by contacting the retailer you purchased from. Failure to install or use this product in accordance with the installation instructions will void the total warranty. Note: Popping and cracking sounds caused by depressions or voids in the sub floor are not covered under this warranty. A HVAC system has been fully operational at least 14 days prior to flooring installation, maintaining a consistent room temperature between 60 - 75 degrees F and relative humidity between 25 - 38%. This not only stabilizes the building's interior environment, but also is essential when acclimating flooring to the job site. If the relative humidity is not kept at a constant reading between 25 and 38% will void the warranty, these is key to maintaining a quality floor for years to come. Please note the relative humidity must be kept at a higher level then this is when used with an in floor heating system, please read the installation guide for the right percentage.

MAINTENANCE

All maintenance must be in accordance outlined in this guide. Damage to the flooring such as dents, scratches or dulling of the finish is not covered. Wet or damp-mopping your floor with water or other substances neglect or abuse of the floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents will also invalidate this warranty.

BEFORE INSTALLATION

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact the retailers were the floor was purchased. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.

LIMITATIONS

This warranty shall not apply to loss or damage arising from any of the following:

• Indentations, scratches or damage caused by negligence, water, sand, and abuse, including, but not limited to, leaking or broken plumbing, fire, floor, earthquake or standing water during or after construction.
• Surface checking resulting from low relative humidity.
• Mildew or discoloration resulting from extreme sub-floor moisture.
• Failure to follow manufacturer's installation instructions.
• Poor installation workmanship.
• Improper care and maintenance.
• Improper storage, handling of the flooring.
• Man-made or natural disasters Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, excessive floor deflection, uneven or irregular sub floor surface (particularly at the joists) or voids in the subfloor.
• Defects or failures of other manufacturers' products at the sub floor assembly including, but not limited to, sub floor material, fasteners, patching or levelling compounds, adhesives, or other coverings.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to using protective plywood when moving heavy objects or appliances, and having dirty or improper casters.
• Spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.
• Falling or dropped objects, which can dent or fracture the flooring or finish.
• Non-factory applied finishes (by the owner or installer) including, but not limited to, refinishing or recoating.
• The normal wearing of the finish in high traffic areas, pivot-points, and seating areas.
• Molding and commercial applications are not covered.

NOTE: Cabinets and other appliances have to be installed before the installation of the flooring. They cannot be installed on top of the flooring. Pre-finished floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives and other materials. By not following these points will void all warranties on this product.

This warranty gives you specific rights. You may have other rights under state law. Your rights and the limitations described above may vary from state to state. It is therefore important to retain this warranty information. information

ACCLIMATION:

Flooring should be acclimated in opened cartons in the environment in which it will be installed to allow for proper installation and "marriage" with the sub-floor and home. Acclimate the flooring for at least 48 hours (preferably 3-4 days) prior to installation In addition, the heating or cooling system should be operating and controlled at for at least 48 hours before, during and maintained after installing.

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installers responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact us right away. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects. Occasionally, small flaws occur during milling, finishing, transportation, cutting, etc., which do not necessarily preclude use of the board. Many manufactures allow a percentage of the floor to have manufacture and or product defects which will not be covered by the warranty in most cases it is between 5 to 7% of the total sq.ft ordered depending on the manufacture in question. Please review the warranty before ordering to make sure you have order enough product to complete your room. A good guide for ordering your floor is to allow 5% for defective material and 5 to 9% in installation wastage, if you order 10 to 14% more sq.ft you should have enough to complete your project.

Westhollow® Country Grade 3/4" Solid Hardwood Floor

15 Year Residential

Limited Warranty

This warranty will only apply to you if: 1) you are the original purchaser of the floor; 2) you have paid in full for your floor, including a licensed professional installation company; and 3) you have purchased the floor for your own personal residential use and not for resale. This warranty cannot be transferable or assignable and they do not apply to nonresidential, below grade, rental or commercial purchases/ installations. Under no circumstances will the manufacture be liable for any loss or damage arising from the purchase, use or inability to use this product. Manufacture covers no direct, indirect, incidental and or consequential damages under this warranty.

LIMITED 15yr FINISH WARRANTY

We will warrant that under normal residential and providing that our maintenance guidelines are followed, that our finish will not wear through or peel off of the flooring for 15 years from the original purchase date. Gloss reduction and is not considered wear through, therefore is not covered under this warranty. This warranty only extends to wear areas that cover at least ten percent of the total surface area of the installed flooring. If the finish wears through or peels off the flooring we will at our option, either replaces the affected board or boards. Recoat the affected board or boards.

MANUFACTURE DEFECTS

Occasionally, small flaws occur during transportation, cutting, etc., which do not necessarily preclude use of the board. These may be used for cuts required when installing the flooring, providing this does not affect the total footage calculated for the project, faulty boards that are affected should not be used. Should the problem repeat itself over more than 7% of the total ordered floor contact your retailer. We are not responsible for extra or incidental costs that occur in the replacement or repair of defective product. We will only cover the cost of the product that is being installed to replace the defective product all other costs have to be covered by the purchaser.

COLOR / FINISH VARIATION EXCLUSIONS

All floors are intended to be unique in color and graining, wood is a natural and living product that will have many variations in color, grain pattern, streaks and small knots from board to board. Color variations are not a defect and it is not warranted. Side and but end bevels with exposed unfinished raw wood are not covered in the finished warranty or any other part of this warranty, this is allowed due to the nature of the manufacturing process. We cannot be held responsible for any variations in tone, which may occur on the boards of a same product, and the differences between samples and the products used during the sale process. Sunlight and UV rays can and will cause the staining, fading, gloss reduction and change color in wood flooring even with anti UV agents. Therefore, fading and discoloration due to exposure to sunlight and its UV rays are not covered by this warranty.

INSTALLATION

Flooring must be installed according to our installation guidelines. These guidelines can be found inside each carton of our product or can be found on our web site or by contacting the retailer you purchased from. Failure to install or use this product in accordance with the installation instructions will void the total warranty. Note: Popping and cracking sounds caused by depressions or voids in the sub floor are not covered under this warranty. A HVAC system has been fully operational at least 14 days prior to flooring installation, maintaining a consistent room temperature between 60 - 75 degrees F and relative humidity between 25 - 38%. This not only stabilizes the building's interior environment, but also is essential when acclimating flooring to the job site. If the relative humidity is not kept at a constant reading between 25 and 38% will void the warranty, these is key to maintaining a quality floor for years to come. Please note the relative humidity must be kept at a higher level then this is when used with an in floor heating system, please read the installation guide for the right percentage.

MAINTENANCE

All maintenance must be in accordance outlined in this guide. Damage to the flooring such as dents, scratches or dulling of the finish is not covered. Wet or damp-mopping your floor with water or other substances neglect or abuse of the floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents will also invalidate this warranty.

BEFORE INSTALLATION

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact the retailers were the floor was purchased. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.

LIMITATIONS

This warranty shall not apply to loss or damage arising from any of the following:

• Indentations, scratches or damage caused by negligence, water, sand, and abuse, including, but not limited to, leaking or broken plumbing, fire, floor, earthquake or standing water during or after construction.
• Surface checking resulting from low relative humidity.
• Mildew or discoloration resulting from extreme sub-floor moisture.
• Failure to follow manufacturer's installation instructions.
• Poor installation workmanship.
• Improper care and maintenance.
• Improper storage, handling of the flooring.
• Man-made or natural disasters Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, excessive floor deflection, uneven or irregular sub floor surface (particularly at the joists) or voids in the subfloor.
• Defects or failures of other manufacturers' products at the sub floor assembly including, but not limited to, sub floor material, fasteners, patching or levelling compounds, adhesives, or other coverings.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to using protective plywood when moving heavy objects or appliances, and having dirty or improper casters.
• Spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.
• Falling or dropped objects, which can dent or fracture the flooring or finish.
• Non-factory applied finishes (by the owner or installer) including, but not limited to, refinishing or recoating.
• The normal wearing of the finish in high traffic areas, pivot-points, and seating areas.
• Molding and commercial applications are not covered.

NOTE: Cabinets and other appliances have to be installed before the installation of the flooring. They cannot be installed on top of the flooring. Pre-finished floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives and other materials. By not following these points will void all warranties on this product.

This warranty gives you specific rights. You may have other rights under state law. Your rights and the limitations described above may vary from state to state. It is therefore important to retain this warranty information. information

ACCLIMATION:

Flooring should be acclimated in opened cartons in the environment in which it will be installed to allow for proper installation and "marriage" with the sub-floor and home. Acclimate the flooring for at least 48 hours (preferably 3-4 days) prior to installation In addition, the heating or cooling system should be operating and controlled at for at least 48 hours before, during and maintained after installing.

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installers responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact us right away. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects. Occasionally, small flaws occur during milling, finishing, transportation, cutting, etc., which do not necessarily preclude use of the board. Many manufactures allow a percentage of the floor to have manufacture and or product defects which will not be covered by the warranty in most cases it is between 5 to 7% of the total sq.ft ordered depending on the manufacture in question. Please review the warranty before ordering to make sure you have order enough product to complete your room. A good guide for ordering your floor is to allow 5% for defective material and 5 to 9% in installation wastage, if you order 10 to 14% more sq.ft you should have enough to complete your project.

---

Westhollow® Natural Selection 5/16" Solid Hardwood Collection

Westhollow® 3/4 Solid Hardwood

25 Year Residential

Limited Warranty

This warranty will only apply to you if: 1) you are the original purchaser of the floor; 2) you have paid in full for your floor, including a licensed professional installation company; and 3) you have purchased the floor for your own personal residential use and not for resale. This warranty cannot be transferable or assignable and they do not apply to nonresidential, below grade, rental or commercial purchases/ installations. Under no circumstances will the manufacture be liable for any loss or damage arising from the purchase, use or inability to use this product. Manufacture covers no direct, indirect, incidental and or consequential damages under this warranty.

LIMITED 25yr FINISH WARRANTY

We will warrant that under normal residential and providing that our maintenance guidelines are followed, that our finish will not wear through or peel off of the flooring for 25 years from the original purchase date. Gloss reduction and is not considered wear through, therefore is not covered under this warranty. This warranty only extends to wear areas that cover at least ten percent of the total surface area of the installed flooring. If the finish wears through or peels off the flooring we will at our option, either replaces the affected board or boards. Recoat the affected board or boards.

MANUFACTURE DEFECTS

Occasionally, small flaws occur during transportation, cutting, etc., which do not necessarily preclude use of the board. These may be used for cuts required when installing the flooring, providing this does not affect the total footage calculated for the project, faulty boards that are affected should not be used. Should the problem repeat itself over more than 7% of the total ordered floor contact your retailer. We are not responsible for extra or incidental costs that occur in the replacement or repair of defective product. We will only cover the cost of the product that is being installed to replace the defective product all other costs have to be covered by the purchaser.

COLOR / FINISH VARIATION EXCLUSIONS

All floors are intended to be unique in color and graining, wood is a natural and living product that will have many variations in color, grain pattern, streaks and small knots from board to board. Color variations are not a defect and it is not warranted. Side and but end bevels with exposed unfinished raw wood are not covered in the finished warranty or any other part of this warranty, this is allowed due to the nature of the manufacturing process. We cannot be held responsible for any variations in tone, which may occur on the boards of a same product, and the differences between samples and the products used during the sale process. Sunlight and UV rays can and will cause the staining, fading, gloss reduction and change color in wood flooring even with anti UV agents. Therefore, fading and discoloration due to exposure to sunlight and its UV rays are not covered by this warranty.

INSTALLATION

Flooring must be installed according to our installation guidelines. These guidelines can be found inside each carton of our product or can be found on our web site or by contacting the retailer you purchased from. Failure to install or use this product in accordance with the installation instructions will void the total warranty. Note: Popping and cracking sounds caused by depressions or voids in the sub floor are not covered under this warranty. A HVAC system has been fully operational at least 14 days prior to flooring installation, maintaining a consistent room temperature between 60 - 75 degrees F and relative humidity between 25 - 38%. This not only stabilizes the building's interior environment, but also is essential when acclimating flooring to the job site. If the relative humidity is not kept at a constant reading between 25 and 38% will void the warranty, these is key to maintaining a quality floor for years to come. Please note the relative humidity must be kept at a higher level then this is when used with an in floor heating system, please read the installation guide for the right percentage.

MAINTENANCE

All maintenance must be in accordance outlined in this guide. Damage to the flooring such as dents, scratches or dulling of the finish is not covered. Wet or damp-mopping your floor with water or other substances neglect or abuse of the floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents will also invalidate this warranty.

BEFORE INSTALLATION

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact the retailers were the floor was purchased. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.

LIMITATIONS

This warranty shall not apply to loss or damage arising from any of the following:

• Indentations, scratches or damage caused by negligence, water, sand, and abuse, including, but not limited to, leaking or broken plumbing, fire, floor, earthquake or standing water during or after construction.
• Surface checking resulting from low relative humidity.
• Mildew or discoloration resulting from extreme sub-floor moisture.
• Failure to follow manufacturer's installation instructions.
• Poor installation workmanship.
• Improper care and maintenance.
• Improper storage, handling of the flooring.
• Man-made or natural disasters Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, excessive floor deflection, uneven or irregular sub floor surface (particularly at the joists) or voids in the subfloor.
• Defects or failures of other manufacturers' products at the sub floor assembly including, but not limited to, sub floor material, fasteners, patching or levelling compounds, adhesives, or other coverings.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to using protective plywood when moving heavy objects or appliances, and having dirty or improper casters.
• Spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.
• Falling or dropped objects, which can dent or fracture the flooring or finish.
• Non-factory applied finishes (by the owner or installer) including, but not limited to, refinishing or recoating.
• The normal wearing of the finish in high traffic areas, pivot-points, and seating areas.
• Molding and commercial applications are not covered.

NOTE: Cabinets and other appliances have to be installed before the installation of the flooring. They cannot be installed on top of the flooring. Pre-finished floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives and other materials. By not following these points will void all warranties on this product.

This warranty gives you specific rights. You may have other rights under state law. Your rights and the limitations described above may vary from state to state. It is therefore important to retain this warranty information. information

ACCLIMATION:

Flooring should be acclimated in opened cartons in the environment in which it will be installed to allow for proper installation and "marriage" with the sub-floor and home. Acclimate the flooring for at least 48 hours (preferably 3-4 days) prior to installation In addition, the heating or cooling system should be operating and controlled at for at least 48 hours before, during and maintained after installing.

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installers responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact us right away. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects. Occasionally, small flaws occur during milling, finishing, transportation, cutting, etc., which do not necessarily preclude use of the board. Many manufactures allow a percentage of the floor to have manufacture and or product defects which will not be covered by the warranty in most cases it is between 5 to 7% of the total sq.ft ordered depending on the manufacture in question. Please review the warranty before ordering to make sure you have order enough product to complete your room. A good guide for ordering your floor is to allow 5% for defective material and 5 to 9% in installation wastage, if you order 10 to 14% more sq.ft you should have enough to complete your project.

---

Westhollow® 3/8" Engineered Wood Florring

30 Year Limited Warranty

Westhollow® produces not only some of the most unique flooring products in the world but one of the most dependable floors out there. With a great quality floor comes one of the most comprehensive warranties in the market place. This warranty lets you buy a Westhollow® floor and leave your worries behind. This Westhollow® warranty will only apply to you if: 1) you are the original purchaser of the Westhollow® hardwood floor; 2) you have paid in full for your hardwood floor, including a licensed professional installation company; and 3) you have purchased the hardwood floor for your own personal residential use and not for resale. These warranties cannot be transferable or assignable, and they do not apply to non-residential, below grade, rental, or commercial purchases/installations. Under no circumstances will Westhollow® be liable for any loss or damage arising from the purchase of, use or inability to use this product. Westhollow® covers no direct, indirect, incidental, and/or consequential damages under this warranty.

LIMITED 30yr STRUCTURAL WARRANTY

Westhollow®'s engineered flooring construction helps control expansion and contraction caused by seasonal changes in humidity and temperature. This process takes each piece of wood and permanently bonds them under high pressure and heat. This type of construction makes one of the most durable hardwood floors on the market. If our floor should ever have separation and/or have delamination between the ply layers in a normal, maintained humidity range, Westhollow® will, at our option, repair the board or boards, and/or replace the board or boards that are affected.

LIMITED 30yr MOISTURE WARRANTY

Westhollow® floors are warranted against glue bond failure due to moisture that comes up through the subfloor caused only by hydrostatic pressure: if the subfloor is visually dry, without a history of moisture problems, has been tested and recorded for moisture, the flooring is professionally installed according to our installation instructions, using the adhesive recommended by Westhollow®. If a plank should release from the subfloor due to glue bond failure, Westhollow® will repair or replace the defective product at our option, one time only, provided testing approved by Westhollow® conclusively proves that the moisture came up through the subfloor and not from any other source. This warranty does not cover water and moisture damage including but not limited to plumbing leaks, flooding, rain, landscape watering/irrigation, wet-or damp-mopping. NOTE: Moisture infiltration from sidewalls or from any source other than through the subfloor is not covered.

LIMITED 30yr FINISH WARRANTY

We will warrant that under normal residential use, and providing that our maintenance guidelines are followed, that our finish will not wear through or peel off of the hardwood flooring for 30 years from the original purchase date. Gloss reduction is not considered wear-through, therefore is not covered under this warranty. This warranty only extends to wear areas that cover at least ten percent of the total surface area of the installed Westhollow® flooring. If the finish wears through or peels off the hardwood flooring, Westhollow® will, at our option, either replace or recoat the affected board or boards.

Manufacture Defects

Occasionally, small flaws occur during transportation, cutting, etc., which do not necessarily preclude use of the board. These may be used for cuts required when installing the flooring, providing this does not affect the total footage calculated for the project; faulty boards that are affected should not be used. Should the problem repeat itself over more than 9% of the total ordered floor, contact your retailer. Westhollow® is not responsible for extra or incidental costs that occur in the replacement or repair of defective product. Westhollow® will only cover the cost of the product that is being installed to replace the defective product; all other costs have to be covered by the purchaser.

Color/FINISH Variation EXCLUSIONS

All Westhollow® floors are intended to be unique in color and graining. Wood is a natural and living product that will have variations in color, grain pattern, streaks, and small knots from board to board. Open graining is not a defect, and it is not warranted unless the finish is missing on the top of the board, exposing unstained raw wood. Side and butt-end bevels with exposed unstained raw wood are not covered in the finish warranty or any other part of this warranty: this is allowed due to the nature of the manufacturing process. Westhollow® cannot be held responsible for any variations in tone, which may occur on the boards of a same product, nor for the differences between samples and the products used during the sale process. Sunlight and UV rays can and will cause the staining, fading, gloss reduction, and change color in wood flooring. Therefore, fading and discoloration due to exposure to sunlight and its UV rays are not covered by this warranty.

INSTALLATION

Westhollow® flooring must be installed according to our installation guidelines. These guidelines can be found inside each carton of Westhollow® or can be found on our web site. Failure to install or use this product in accordance with the installation instructions will void the total warranty. Note: Popping and cracking sounds caused by depressions or voids in the subfloor are not covered under this warranty. HVAC systems have to be fully operational at least 12 days prior to flooring installation, maintaining a consistent room temperature between 60 - 75 degrees F and relative humidity between 35 - 48%. This not only stabilizes the building's interior environment, but also is essential when acclimating hardwood flooring to the job site. If the relative humidity is not kept at a constant reading between 35 and 48%, it will void the warranty. This is key to maintaining a quality floor for years to come.

Maintenance

All maintenance must be in accordance outlined in this guide. Damage to the flooring such as dents, scratches or dulling of the finish are not covered. Wet or damp-mopping your floor with water or other substances, neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents, will also invalidate this warranty.

Radiant heated Floors

Installation over radiant-heating floor systems is not recommended and will void this warranty.

BEFORE INSTALLATION

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installer's responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor, and contact the retailer were the floor was purchased. Westhollow® is not responsible for any costs associated with repairing or replacing boards that were installed with evident defects.

LIMITATIONS

This warranty shall not apply to loss or damage arising from any of the following:

• Indentations, scratches or damage caused by negligence, water, sand, and abuse including, but not limited to, leaking or broken plumbing, fire, floor, earthquake, or standing water during or after construction.
• Surface checking resulting from low relative humidity.
• Mildew or discoloration resulting from extreme subfloor moisture.
• Failure to follow manufacturers installation instructions.
• Poor installation workmanship.
• Improper care and maintenance.
• Improper storage and/or handling of the flooring.
• Man-made or natural disasters.
• Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, excessive floor deflection, uneven or irregular subfloor surface (particularly at the joists) or voids in the subfloor.
• Defects or failures of other manufacturers' products at the subfloor assembly including, but not limited to, subfloor material, fasteners, patching or levelling compounds, adhesives, or other coverings.
• Insect infestation after shipment from the factory. Neglect or abuse including, but not limited to, using protective plywood when moving heavy objects or appliances, and having dirty or improper casters.
• Spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring caused by furniture, appliances, casters, or normal foot traffic.
• Falling or dropped objects, which can dent or fracture the flooring or finish.
• Non-factory applied finishes (by the owner or installer) including, but not limited to, refinishing or recoating.
• The normal wearing of the finish in high traffic areas, pivot-points, and seating areas.

NOTE: Cabinets and other appliances have to be installed before the installation of the Westhollow® hardwood flooring. They cannot be installed on top of the hardwood flooring. Pre-finished hardwood floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives, and other materials. Not following these points will void all warranties on this product.

This warranty gives you specific rights. You may have other rights under state law. Your rights and the limitations described above may vary from state to state. It is therefore important to retain this warranty information.

ACCLIMATION:

Flooring should be acclimated in opened cartons in the environment in which it will be installed to allow for proper installation and "marriage" with the sub-floor and home. Acclimate the flooring for at least 48 hours (preferably 3-4 days) prior to installation In addition, the heating or cooling system should be operating and controlled at for at least 48 hours before, during and maintained after installing.

Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. It is the installers responsibility to check color, finish and quality before installation. If your installer is not satisfied with our flooring prior to installation, then do not install the floor and contact us right away. We are not responsible for any costs associated with repairing or replacing boards that were installed with evident defects. Occasionally, small flaws occur during milling, finishing, transportation, cutting, etc., which do not necessarily preclude use of the board. Many manufactures allow a percentage of the floor to have manufacture and or product defects which will not be covered by the warranty in most cases it is between 5 to 7% of the total sq.ft ordered depending on the manufacture in question. Please review the warranty before ordering to make sure you have order enough product to complete your room. A good guide for ordering your floor is to allow 5% for defective material and 5 to 9% in installation wastage, if you order 10 to 14% more sq.ft you should have enough to complete your project.