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iFLOOR Return and Order Cancellation Policy

At iFLOOR, we're here to provide the best customer service in the industry, even if you have items to return. If that's you, the following detail should provide all the information you need. If you still have questions, please call us at 1-800-454-3941.

The minimum carton return amount is four. If you have three or fewer cartons left over, keep in storage. Extra materials are handy for repairs, should you need them. Otherwise, you may return or exchange four or more unopened, resalable items to any iFLOOR store within 15 days after shipment or will call availability, some restrictions apply.

If you decide to cancel an order, please call us immediately, as all order cancellations must be processed initially by phone. After your first call, we will follow up by e-mail with cancellation or return updates.

Please have your order number ready and follow these easy steps for return authorization and shipping instructions:

• Call 1-800-454-3941, select option 3, then extension 2449.
• You are responsible for all original shipping and freight costs (typically 10 - 25% of total order) which may be different from the promotional rate on your invoice.
• Your refund will be processed within 15 days of return.
• Your refund will be provided via the same method by which you paid, unless you paid cash - in which case, we'll refund by check mailed Fridays via USPS.
• If you purchased using iFLOOR financing, a separate method of payment will be required for restocking and shipping charges.
• A 20% restocking / cancelation fee will be applied for all returned items not purchased with an iFLOOR installation, and any items returned without return authorization - including canceled orders and refused shipments. This is in addition to original and return shipping charges, if any.
• Orders purchased in conjunction with an iFLOOR installation may be returned up to 15 days after installation is complete and are not subject to restocking fees or minimum quantities.
• There will be no restocking fee for the following featured products if returned within 7 days: Contractor's Choice, Envirochoice, Exdura, Ming Dynasty, Saso, Springwood, True Flooring, Woodstock, Westhollow, 5-Star Rated 3mm, 6mm, & 12mm Cork Underlayment, The Sound 6 Barrier II Acoustical Underlayment, and 3 in 1 Underlayment.

• Accessories including trim, adhesives, non- featured underlayments, moldings, and cleaning materials.
• Promotional & Clearance products such as Odd-Lots, Truckload Specials, Blowouts, Weekly Specials and Clearance items.

Send us an e-mail at orders@ifloor.com and include a picture of the item ID on the product label, or simply provide the item ID with a complete description of the product received. We'll correct the problem right away.

Order cancellation hours:

Monday- Friday, 8:00 am - 4:30 pm, PST.

Need information regarding damaged/defective goods?

Please see our Claims Policy for defective, missing and damaged Goods