What to expect when receiving your order:

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These are a few helpful tips to help you receive your order in a timely and efficient manner. First, how much does your shipment weigh? If your shipment is approximately 100lbs or less, it will more than likely ship with UPS. If your shipment is going with UPS, keep an eye out for the tracking number and be sure to visit www.ups.com for tracking updates.

For those shipments that weigh over 100lbs, your shipment will more than likely be shipped using an LTL carrier. The LTL carrier will be decided after an estimated shipping date is set. Once you have the name of the carrier and the tracking number, it is always recommended that you contact the carrier to set up an appointment; this puts the power in your hands and prevents you from having to wait to hear from the carrier. This will also place urgency on your order as they will be aware that you are actively awaiting it. It is equally important to record the names of the people you speak with so that, if necessary, you may refer back to it. Some carriers will contact you with unexpected charges and requests. If this occurs, please contact iFLOOR.com immediately. Please note, residential delivery is considered curbside and you ARE expected to be able to offload the materials so plan accordingly. Lift gates are available for those who would prefer to pay for the convenience of having the materials offloaded by the carrier, and prices vary according to the carrier. If you choose to request a lift gate, this will be above and beyond the costs that iFLOOR.com has purchased and you will be required to cover that fee. It is highly recommended that you contact the carrier again when the day of your scheduled delivery arrives so that you may confirm the appointment.

When the carrier delivers the materials, the following steps will ensure that should you have any difficulties, they will be handled properly. This will also allow you to receive proper compensation. If you do not follow the steps below, you will be responsible for filing the claim against the carrier for compensation. However, if the steps are followed properly, iFLOOR.com will file a claim on your behalf and either credit you for the damaged materials or replace them at your choice. Please also note that any refused shipments without the consent of iFLOOR.com will be treated as a return with all of the associated costs.

1. Inspect freight for damages. Even small indicators such as rips in the surrounding plastic can be indicative of improper handling of your order. Check the shrink wrap on your pallet to see if it is intact. If it is not, please make a note of that on the Delivery Receipt.
2. Please verify the presence of the smaller materials such as moldings (probably in a tube), glue, and foam. These may be packed together in some cases so be certain to check for all items. Any missing items should be noted as "short," i.e. "short of..."
3. Check your invoice or your order confirmation to verify that you have received the proper quantity of materials. If you believe that there are missing materials that were not shipped, please make sure you note those items and the delivering carrier and iFLOOR.com will determine the source of the loss.
4. Once you have verified that no materials are damaged and missing, you may sign the delivery receipt indicating as much. However, if you do find damages or missing items, you must note them on the delivery receipt in order to receive compensation. It is up to you to inspect the pallet before signing for the product. Please take the time to go through and look at each carton. It will also be necessary to keep the materials in question for carrier inspection.
5. Proceed to notify iFLOOR.com, listing the items damaged or missing, and indicate your preference for reimbursement or replacement of materials. Before either can take place, a copy of the delivery receipt must be faxed or otherwise communicated to iFLOOR.com. Please include separately the exact quantities and items that need to be replaced or reimbursed. You may fax this to 425-455-7643. The quantities to be replaced cannot exceed the damage noted on the delivery receipt.

Congratulations! You are now ready to receive your order and are fully armed with information to make the process as easy and efficient as possible.