I'm writing today to comment on my experience with iFloor and specifically, Eric McLaughlin over the past 30+ days. My initial contact with iFloor and Eric was truly a fact finding call. I knew bamboo was my target flooring but it is a new product for me. Eric was professional, product knowledgeable, patient and offered more information than I expected - he was very reassuring about what I perceived as my "bamboo lack of knowledge". In a number of follow-up calls, Eric was able to answer all queries regarding iFloor - product manufacturing ,shipping process/expectations, company history, installation process, product damage resolution (God forbid!) and more. As usual, Eric was pleasant, professional, patient and reassuring. Having no history with your company, I spent a good amount of time researching what I could find online. Eric addressed each question once again in a professional, concerned manner. Due to the time Eric spent "educating" me and making me feel the process is a partnership, I purchased flooring from iFloor - and Eric is the absolute reason for my purchase. As he described, the process has taken place just as he said - from ordering to delivery. I need to note that when I place an "Eric call", if he isn't available, your entire staff has stepped up to assist with a positive, professional approach - a great reflection on each of the gentlemen I've spoken with - perhaps I should have kept a list of names - I have no doubt they know when I'm on the line! It's a pleasure to work with someone like Eric - his commitment to both iFloor and the customer consistently shines through. He has a great sense of humor as well and that is so appreciated by me - it certainly takes the edge off the unknown in any situation. iFloor is fortunate to have Eric McLaughlin dealing with your customers - he's a fabulous representative of the company, provides customer service above and beyond with every call. He is one of the best I've ever encountered.
I was first referred to IFloor by my brother in law who is a contractor and works with them often, he spoke of the quality of their products, great selections, wonderful customer service and ease of ordering. He was right with everything! My sales rep Blake Bender couldn't have been more helpful and professional-he was patient with all my questions--no matter how small or how basic. Blake kept in touch with me about sales and discounts that were offered and even called me on the phone when I needed him to go over things in person. I am so happy with the gorgeous new cork floors! They are exactly what I was looking for and will be using IFloor for any flooring needs that I have in the future and recommend them to anyone who is in the market for quality flooring, fast shipping, good service and great prices! Thanks again to a wonderful customer service representative, Blake is the best!
I received my cork floors on Friday the 16th. Just wanted to say how well things went from the initial order all the way through the delivered product. Floors are acclimating and I will be installing them soon. Just a quick note to thank you for your help on the phone !! Great company and product !! Best regards, Jon-David DiMaggio
Melinda and Dan of Parrish, FL
Thank you so much for that. I will recommend your company to all my friends and also the pre-school I work at. We love the laminate floor it looks just like real wood. Thanks Again James of Long Beach, CA
My friend recommended your site while I was shopping for flooring. Since most companies provide an average level of service, I expected that I would basically have to figure everything out myself, and if I needed support I could get general questions answered after a short wait on hold.
I was pleasantly surprised when I decided to request assistance via live chat. A sales executive immediately responded and was very helpful with all my questions and even provided recommendations on additional components I was unaware were required to complete my project. He also assisted me with my unique shipping requests, and even updated my shopping cart to reflect my requirements as we conversed on line.
I am very impressed with the level and quality of service my salesperson has provided. I will highly recommend any friends/family to purchase from iFloor.com in the future. I hope my sales exec will be recognized for all his efforts. He is an asset to your company.Carol of Addison, IL
Thanks for the e-mail. I just love the floor. The installers were very nice and courteous. They worked quickly and were very accommodating to my questions. They were also very neat and clean. Couldn’t ask for anything better.
Michael of Fergus Falls, MN
The site was easy to follow and straight-forward.
Keith of Clara, MS
So far, a great purchase experience. No surprises.
Tammy of Albuquerque, NM
Thank you so much for your help in the replacement and the order. I am very grateful for such superb customer service.
Simos of Brooklyn, NY
You provide a great level of expertise and service. Keep doing what you're doing. It's what sets you apart from the other flooring stores.
Jessica of Rochester, MN
A few months ago I received a call that I was the April winner of free flooring from iFloor. Like most paranoid consumers, I thought it was a scam. However, the iFloor representative assured me (on more than one occasion), that everything was perfectly legitimate. He was just so patient with me since I had absolutely no idea how to begin ordering flooring. Now a few months later, I have brand new flooring that I was able to install myself with help over the phone. I cannot begin to express my gratitude to my salesperson and the iFloor company for making me one very happy customer. I have referred friends and intend on making future purchases.
Thanks again for everything....
Tammi of Winston, OR
Very easy to use....great pricing...thank you!
Kathleen of Houston, TX
I LOVED the information sections. I felt like I knew what I was looking for (after having read them), and I was able to figure out what I needed. Thank you.
Marianna of White Plains, NY
I wanted to let you know that it was very easy and non-problematic to deal with customer service at iFloor. I got my credit right away and everyone was nice.
I will recommend your place to my friends who are considering new flooring.
Amanda of Half Moon Bay, CA
My salesperson smoothed out my confusion and doubts, while never speaking down to me. He did this by cheerfully and patiently answering my many questions. When I was done, I felt happy, excited, and confident about my choices. He's truly the Flooring Healer. My installer was impressed with the quality of the flooring also. I've told my contractor friends about iFloor.com. So thank you very much for such a happy outcome.
Paul of Chicago, IL
I just wanted to let you know that the floor looks great. The installation team did an excellent job. I will keep you guys in my rolodex for the next time I need a floor and be sure to recommend you to all my friends.
Kathy of Orland Park, FL
Thank you, the floors are beautiful. The installers were so polite and professional and neat, which I appreciated very much. The floors are striking and make such a difference in our office. We couldn't be happier or more satisfied with your product and your employees.
Mary of Naperville, IL
My thanks to you and my salesperson! The installers are coming to put in the laundry area tile tomorrow morning. I'm very satisfied with you guys. I'm glad I made the decision to go with you. Based originally on your Internet reply to my question, I changed to using iFloor.
PS: Please tell my salesperson, if I need any flooring, it will be you guys.
Judy of Somerville, MA
I wanted to thank you again and again for your wonderful staff, your great prices, and your high level of customer service. I would like to say that your staff, in particular my salesperson at the West Roxbury store, show genuine concern in satisfying your customers' needs. I picked out a floor over the internet, and once it was delivered, decided that it wasn’t right for the project I was completing. I was able to return it, get a full credit, and within a few days had delivery of the floor I love. No one made me feel bad about it at anytime, and everyone bent over backwards to make sure the end result was complete satisfaction with my iFloor experience. I would recommend working with iFloor to everyone. You put the customer first, and that level of customer care is rare in this day and age. I felt cared for every step of the way, even when I encountered a slight glitch with the delivery. The way iFloor responded was swift, and they took care of the issue immediately. Your staff are the best. Every business should model the way they deal with customers after iFloor. Thank you so much for such a positive consumer experience!
Phillip of Ramsey, NJ
iFloor rocks. This is the second time they have come through for us. A big-box store wanted 2,600 for a purchase that cost us 1,600 at iFloor.
Don of Eau Claire, MI
Thank you iFloor. My experience with iFloor was all good. Engineered flooring looks excellent. The only issue I had was the adhesives but that was resolved, thank you.
I would recommend iFloor to anyone. Good job.
Ida of Fort Shaw, MT
I have shopped with iFloor before and they are a great company. I expect to order from them again.
Tom of Scottsdale, AZ
My salesperson at the Tempe store was a big reason I bought at iFloor instead of the warehouse up the street. Sharp guy, knows his product, kept me informed about sales & didn't bug me. Class act all around.
Janine of Kent, WA
I was SHOCKED when I received my iFloor order on July 1 -- only 3 days after ordering. I was told that it could take up to 8 days because of where I was ordering from and where I was located. It was awesome! Thank you!
Barbara of Orland Park, IL
Fabulous Fabulous Fabulous
The floor looks great and the installers were OUTSTANDING. Very professional, courteous, timely.
This was a great experience.
Sean & Tarne of Frankfort, IL
I just wanted to send a quick note to let you know how pleased my wife and myself were with the customer service that we received from your store representative.
We are in the process of remodeling and flooring has always been on the list "to do." When we were referred to iFloor by our contractor, we immediately visited the Tinley Park store. Choosing flooring is about as difficult as choosing our children's names!
When we walked in, our salesperson was ready to help us in any way. She treated us like people rather than a "sale". She walked us through the different types of flooring, found out what type of subfloor we had, asked other questions and then gave us her recommendations on what style, type, and thickness to look for in a floor. When we left, we knew that we would be purchasing from iFloor because of the experience that we had at the show room!
Like I said, I just wanted to pass a note to you guys to let you know that you've got a great employee!
Ira Blacker of Playa Del Rey, CA
There were three components to my purchase:
1. Salesmen, and I found my store rep to be the best. I first watched his interaction with a customer before me and was well impressed. In dealing with me as well, he showed integrity, knowledge of product and was extremely helpful. A pleasure to deal with and you should be looking at him for a management position.
2. The product was excellent and I will be forwarding my salesperson some photos.
3. Dealing with you guys on the business end, including a return item, was professional and courteous.
Tim Walter of Leesburg, VA
I wanted to take this opportunity to let you know how pleased I am with the purchase of my Somerset Country Collection hardwood flooring. I needed over 1300 SF of hardwood along with the trim and a nail gun. Needless to say with that much flooring required I was bit trepidatious about making such a large purchase over the internet. I began speaking and emailing with my sales executive about the project and the various rooms and conditions I had and he was able to point me in the right direction of the hardwood that I needed.
The ease of the iFloor website also aided in my search. After much research on iFloor and after visiting other retail establishments to look at their products I decided that purchasing from iFloor would be the right choice. My salesperson alerted me to when the next financing special was to start and had me get prepared by being pre-approved for the credit. Making the initial purchase was very easy.
After the purchase was completed the follow-up by my salesperson along with the ladies in the Fulfillment Group was great. I knew exactly where my order stood and when to expect the various shipments.
I have several weeks of work ahead of me to get the new floor laid, but after completing my first room and seeing the beauty that it has added I am looking forward to the additional hard work.
I will definitely be purchasing more items from iFloor in the future and will be recommending you to my friends and colleagues.
Tom Smith of Crystal Lake, IL
Had flooring installed by your installers. They were fantastic. The floor was completed in one day with a follow up the next day to finish the trim work.
I can't say enough about these two young men, as they were very polite and extremely accommodating, even going out of their way to purchase extra trim that was not included in the order.
I would not hesitate to purchase material from your facility or have installation done by these most professional people.
Thanks again for the great experience.
Penny Best of Fircrest, WA
The store manager in the Tacoma store helped us and she was great!!!! I sent her an email so here is a copy of that positive response. We are very pleased!!
"I just have to tell you right now...WOW, we finished late Sunday night and couldn't be more pleased. It is beautiful and went in with no mess-ups or mishaps. It couldn't have been more perfect, and we will be back for more kinds soon. We have a kitchen to remodel.
Thanks so much for all your help. We tell everyone about where we got our flooring. Take care!"
Again, Thank You iFloor
Deb Carn of Sylvania, OH
I just want to say thank you to my sales exec for the smooth transaction and attention to detail. He is a true asset to your company. A great communicator, my salesperson answered all my questions about the WilsonArt flooring purchased. I truly appreciate a knowledgeable sales associate today when too many companies have lost sight of great customer service!
I received my shipment within a few days after purchasing online. It arrived in exceptional condition! The flooring is beautiful and WilsonArt has done a great job of making the laminate look like slate without the additional cost and upkeep of real slate. It provides a wonderful transition between rooms with wood flooring. The savings from iFloor was great as well! I saved 1.6 sq ft in comparison to a local flooring company!
Thank you iFloor for a wonderful shopping experience.
Tasie and Laura of Shelby Township, MI
just wanted to send a note to comment on the help & service that my store manager provided to my wife & I. We went to many different stores looking for the right floor & many stores had similar samples & prices. The help & service that the store manager provided definitely contributed to our decision in choosing our flooring from your store.
Ann of Crofton, MD
This communication is to notify the company of my great satisfaction with the purchase and installation of laminate flooring. From the knowledgeable salesperson; the efficient and courteous install coordinator in the home office; the professional, personable, precise, and customer satisfaction-driven manager of installation; and finally the installers, the best craftsmen I have ever had the pleasure of doing work in my home, I thank and commend all. I will be recommending this company and its products to family and friends.
Julie of Kermit, TX
Hi, I just wanted to let you know what an asset your sales exec is to your company. He is extremely knowledgeable about your products and answered any and all of my questions. He spent time on line and on the phone with me making sure that my order was right. I appreciate that level of kindness and commitment to helping your customer. It is not often that you get that from any business much less a website. Your prices were great and the flooring was shipped exactly when I was told. There was no problems with the shipment and my dad who laid the floor said he was very impressed with the minimal amount of waste. However, the best part is that the flooring looks beautiful down. It far exceeded my expectations and your sales exec did also. He was so very sweet and personable.....
Thanks for a very pleasant experience all the way around.
Robin of Gladwyne, PA
It has been a pleasure doing business with you. We were sweating this flooring decision out, considering lots of different flooring selections and trying to get this project done before we travel this weekend and new furniture arrives! Once we decided to go with cork, we found iFloor online with not only the best price, but the best availability. Our sales executive personally responded with sensitivity to our timetable and true professionalism. Thank you for that!
Vahe of Los Altos Hills, CA
I discovered your store through your friendly web site. However my letter is to say how helpful the sales team at the Concord store were in selecting and ordering my floor.
I truly appreciated their expert advice and flexibility in organizing the delivery.
Many Thanks from a happy customer.
Jeannie of Hobart, OK
My family and I love the new flooring we purchased and installed. It was the WilsonArt Estate Plus Glueless Planks-8.4mm (Burl Cherry). We followed the directions and found the installation to be as easy as we were informed. Our new floor is beautiful. The store personnel were professional, courteous and caring. When we had a question about the installation a WilsonArt specialist contacted us almost immediately. This was a great investment to our home. We are glad we chose iFloor and Wilsonart. We highly recommend both to everyone who wants quality material and professional expertise, along with honesty. Thank you.
Patti of Freehold, NJ
I ordered hardwood floors last week and received them on Friday, 4/13th. My husband and I are very pleased with the floors and they look great! Your salesman did a great job in helping us over the telephone. He is a pleasant salesman and did a great job in helping me.
Alberta of Staten island, NY
I recently wanted to purchase Armstrong laminate floor. The local retailers were not able to get this product for a few weeks. As I was in the middle of coordinating a major renovation of a lawyer's office, this was not conducive. I surfed the internet and found your company carried this product.
I ordered it with your very capable and helpful sales staff. The item came promptly and unfortunately a contractor who was doing the crown molding did not stain it properly to match the flooring. As he was being unreasonable, I called iFLOOR.com and explained my situation and requested that it be returned and another floor purchased. I was told that within 48 hours someone would respond. When I urgently explained this was not conducive, I was met with empathy and understanding and transferred to one of your claims associates.
She could not have been more helpful, and assisted in expediting the situation; even offering to call the trucking company to arrange for pick up of the flooring and delivery of the new flooring. As it turned out, later that day I realized that I had been given the wrong sample of the crown molding, and all matched very nicely. My point to this long winded email is to thank your incredibly efficient and kind staff; especially your claims department. In an era where customer service seems to be near non-existent, it was wonderful to be treated in such a manner. Your claims associate is a true asset to your organization, as well as your sales staff. My experience with iFLOOR.com was an extremely pleasant one, and I would not hesitate to recommend this site. Thank you again to you and your staff.
Alan of Sun Prairie, WI
This is a letter of appreciation for a job well done on delivering my parquet flooring correctly, quickly, and in good condition. You were competing against other online flooring and while the rates for the flooring were similar, plus or minus 0.2, the shipping and delivery dates from the other sites were from 100 to 140 and up to 1 month delivery. iFLOOR.com charged 18 for shipping and the flooring arrived in 4 business days! We were able to finish our project weeks ahead of schedule.
Your email correspondence was also informative and friendly. iFLOOR.com certainly deserves a compliment.
Alecia of Penryn, CA
iFLOOR.com provided us with excellent service and very competitive pricing.
Barbara of Higganum, CT
I want to thank your sales people, the flooring arrived today. It was such a pleasure doing business with you. Your sales team is an inspiration to others. Great job. You made this very easy. I am already spreading the good word about iFLOOR.com.
Michelle of Fowlerville, MI
I just wanted to send a quick letter to tell you how impressed I was with one of your employees. I order a floor and had never ordered anything that big on the internet before so I was a bit nervous. Your sales rep was so helpful all the way through the process and made me feel very comfortable with everything. Then after the order was complete he sent a nice letter asking how everything was and making sure that we were happy. This was so rare to receive such good service from anyone and I certainly didn't expect it from an online order. Please acknowledge his good service for us because you have a great employee in him.
Marie of Ashland, PA
I just want to let you know that I was very happy with the whole experience I had with your company. I love my rug too. I would buy from your company again.
Rick of Shallotte, NC
I want to thank iFLOOR.com's sales manager for taking EXCELLENT care of me. Your sales manager provided outstanding information and support throughout the transaction. iFLOOR.com should consider themselves very fortunate to have such fantastic employees working for them.
David of Merrimack, NH
I wanted to write to let everyone that reads these of my experience with iFLOOR.com. It is very easy to sum up, EXCELLENT!! Not only does iFLOOR.com carry all the brands at very competitive pricing, they also let you know gently of offers that might work for you. Every aspect of my order was no hassle and handled professionally.
iFLOOR also has prices that blows the competition away.
Carl of Palms River, NJ
I just wanted to let you know that I was very happy with my flooring order. The installer just finished the job today. We have already decided we need a new kitchen table and we started putting up the old baseboards and quickly stopped and decided we need to replace them too.
Our salesperson was most helpful in helping us make our selection. We used a mixture of 3,4 , and 5 inch widths and he helped us determine the correct number of boxes of each size and we had the right number of each width piece right down to the closets. He was also helpful in arranging for shipping and provided us samples. The samples were important because we made our own bull nose and transition pieces in our woodshop and we needed the samples to make sure that they fit correctly and were when the flooring arrived.
Thank you again for making this experience a pleasant one, we would recommend your company to any of our friends considering buying flooring.
Jim of Hilton Head Island, SC
I love iFLOOR! There's a great selection...something for every budget and taste! I originally found it by searching on Google. I had seen some rugs from the catalog of another retailer but they had discontinued them, but you still had them. I've been able to get the rugs I wanted. The free shipping is a MAJOR plus!!! So many times you'll see a rug you like online or in a catalog, and by the time you calculate in the shipping, it's not such a great value anymore. I will definitely be buying more from you in the future!
Katia of Fort Myers, FL
Hi! I purchased floors through your company and I received the materials very quickly and with no problems. Thank you.
Elizabeth of Riverside, CA
Your sales agents are knowledgeable, patient, truly cares that you get what you want, respectful and fun. Keep up the great work!
Joel of Ellenboro, NC
The product looks great and was delivered undamaged, but I have not begun to install it. I would encourage other buyers to call rather than just use the Internet to buy. I called and the salesperson was very helpful and had some good installation tips.
Andrea of Chambersburg, PA
The rug we received is perfect for what we were searching for and it makes a fantastic addition to our lobby. Additionally, the service I received was top-notch!
Dorothy of Rockville, MD
I was extremely pleased with the service that I got from your company from start to finish. I had to return the first rug and all of the people I dealt with were responsive. They checked in with me frequently, and when you received the rug, the money appeared on my credit card in a very timely manner. In addition to being very good at their jobs, each person I was contacted by was very friendly and it was a pleasure dealing with them. They all seemed truly interested in getting things done correctly. This is unfortunately very rare these days...
I was happy with my second rug. The process was smooth, and the shipping was quite fast. Thanks for a great job all around.
Michelle of North Tonawanda, NY
I am thrilled with the color, and quality of my new area rug! It is beautiful and warm and makes my whole living room complete- I will definitely be ordering again, and have already started referring my friends to your site!!
Pearl of Newark, CA
I wanted to let you know that I have received excellent customer service from a member of your sales force! I was pleasantly surprised when I first got her follow-up email to check if I had received my samples. Subsequently, she has answered each of my questions promptly and courteously. I know she must have taken the extra step of researching the answer, because I asked another competitor and their service rep was unable to answer my question, nor did this person offer to contact the manufacturer to get an answer. So thank you again to your sales people for your excellent service. It is a refreshing change!
Peter of Wescoveville, PA
Speaking as a business owner I cannot say enough good things regarding the manner in which your staff treated my buying experience. The person who initially took my order, offered to come in if I happened to be late picking up the material at your facility. Through the order process you kept me informed every step of the way. When my underlay was inadvertently left off the truck, your shipping person offered to deliver it to my home, and if fact met me to deliver it. Please note that I am more of a complainer than a person who pays compliments, but your company wowed me. I Thank you and your staff for outstanding customer service. I will soon be in the market for carpeting and rest assured I will buy it from iFloor.
Romie of Sun Valley, CA
I ordered the Westhollow Bamboo and with the help of one of your sales people, I was able to feel confident that the product I was buying was the right one. Your sales person was extremely helpful in providing me with information about the product and in addition the follow up provided by your customer service team is top of line. I visited the Bell location as well to see similar flooring and the staff there was also very professional. The sales manager was very attentive and never came across as trying to "sell" me anything. My background is in customer service where I was the regional transportation manager for a major consumer goods company and I know what real customer service is. My congratulations to a great team! My floor looks beautiful!
Kathy of Sterling Heights, MI
Hi my name is Kathy I was at your Utica store last night to look for a new wood floor. Your sales person was very helpful and he was very nice to deal with. He seemed to know all about the product we were interested in plus he was the type of person that seemed to care if we were making the right decision for our needs. I enjoyed dealing with him. I have already let two people know what a great store and what a great sales person we had with iFLOOR. com I would like to thank him again for the extra mile he went for us.
Ramon of Tehachapi, CA
I thought you would like to know that I have finally finished my project of installing my own wood floors at home. I bought enough material from iFLOOR.com and picked it all up at the city of Bell in South California to upgrade 3 bedrooms. I'm enclosing some pictures for your use. I'm delighted with the quality of the floor and above all how strong it is. I accidentally dropped my 14v Power Drill on it, but it survived without a dent or a scratch. It is so easy to install. I did not a find a single defective piece in the more than 26 packages that I bought. Thank you for providing such a great product at a terrific price.
Cathy of Philadelphia, PA
I just wanted to drop you a note and let you know how pleased we have been with your salesperson throughout our floor selection and ordering process. He was extremely knowledgeable about your products and amazingly fast at sending us estimates and order details. He is a big reason why we placed our order with iFloor.com.
We're hoping to be able to replace additional floors in our home in the course of the next year. I will certainly be calling on your salesperson for his professional insights and fantastic customer service.
Scott of Oak Brooke. IL
I hope these pictures give you a better idea of how the floor really looks. Thanks again for all your help and understanding during the project.
Carrie of Sholola, PA
Thanks for the follow-up. We received the samples today and will be showing them to our client this week. I'm very impressed with how fast they got here, and i really appreciate you touching base. Obviously, iFLOOR.com cares about great customer service!
William of Port Washington, NY
Thanks for taking care of my concern. I wish all companies with customer service departments provided the kind of professionalism you have. Nice job.
William of Plymouth, WI
As far as iFLOOR.com goes, the people I dealt with were a pleasure. From first contact to the followup call, your sales team was great. I have been a carpenter for 34 years and a field superintendent for the last 20. I wish everyone operated more like you.
Michael of Newport, KY
One evening, I was in the process of placing an order online with iFLOOR.com and ran into some difficulties. I called the 24/7 phone number and spoke with a member of your sales team. He was not only very helpful, knowledgeable and pleasant, but he also provided me with information to assist me in ordering the proper materials for my upcoming DIY project. As promised, he followed up with an email that directed me to installation instructions for the cork flooring planks I ordered. I'm looking forward to receipt of the materials, and I would not hesitate in doing business with iFLOOR.com in the future.
Greer of Jamestown, RI
A member of your sales team managed to help me with the floor issues I was having. I liked the fact that your sales person called me up and checked on things followed through with me on all items necessary. Your prices are very competitive and all my questions and concerns were answered.
Mathew of Roseville, MN
Thank you for your follow up, I was very Happy with the iFLOOR.com sales person and the resolution to the shipping problem. I am glad we found you guys to replace lumber liquidators as my supplier, honestly. I will order from IFLOOR.com again and I do not even think I need to search other companies any longer.
Sally of Riverside, CT
When I was looking online, I was pleased with your very competitive pricing for the bamboo floor that I wanted. With the delivery of my flooring I am very delighted to say that it is simply gorgeous. You've exceeded my expectations and that so rarely happens! It will be my pleasure to take photos of the finished product to share with you and I won't hesitate to order from you again for future locations as well recommend you to others. Thank you for a great online shopping experience.
Alisha of Flower Branch, GA
I just wanted to leave some feedback. My husband and I are redoing our kitchen, and we decided to completely redo the floors in the downstairs since we were redoing the kitchen. We have looked everywhere online and in our area. We just couldn't beat the prices offered at iFLOOR.com. I also wanted to say that the help we received from a sales person at the Atlanta store was great. He helped us decide what was best for us. He even told us we could purchase that day then pick up the flooring later so it didn't sell out. I just wanted to let someone know how much we enjoyed working with your sales team.
Sarah of Washington, DC
I was so impressed with iFLOOR.com's amazing selection, and your sales rep has been so WONDERFUL as she helped identify some best options, send samples, recommend where I could find an installer, and walked me through the process of order the right product for me. I realize that many customer service representatives don't want to take the time to work with a customer - kind of a just figure it out or stop asking so many questions attitude - but your sales rep stayed with me during the process.
I look forward to placing my order soon, and want you to know how very appreciative I am of your sales rep's time and customer care.
Kristen of Windsor, CA
I am taking the time out of my busy day to write and commend your sales manager for his extraordinary customer service. I called today to receive guidance for an order I placed. My estimated arrival date was 1/29 and I hadn't heard anything yet. Fortunately for me, your sales manager answered my call. When I told him my needs, he went out of his way to apologize to me and then went even further and called the freight company for me while I was on hold with him. He was so polite and happy (not your typical customer service phone person). I know people usually go out of their way to complain about employees, so I wanted to take the time from my busy schedule to let you know how lucky you are to have your sales manager. Now, if only we could clone him and put people like him in all our customer service areas..life would be so much easier, and a whole heck of a lot happier!
Thanks so much to your sales manager for helping me, and even more for putting a smile on my face when I was looking for my order (usually a time when people get upset)!!!
P.S. All my neighbors have ordered their flooring from you, keep up the good work, whatever you are doing is better than advertising!!! Word of mouth is the best.
Don of Watkinsville, GA
I just want to thank you folks for the outstanding service and especially to the store manager in your Atlanta branch. I miscalculated the amount of flooring I needed and was about 1/3 short. I called and they expedited the floor I needed and it arrived within two days of the order.
Many thanks, service like this will always keep your business on top and home
owners out of trouble with their wives.
Chad of Renton, WA
We were satisfied again with our recent purchase. I was a repeat customer and I ended up convincing my father to redo his floors. Anyway, we appreciate the great service and the fantastic prices. I will certainly come back any time I need more flooring.
Brian of Santa Margarita, CA
One of your sales people there has thrilled me with her follow-up and attention. That is GREAT service. My wife and I are in service industries and we constantly talk about the lack of service in just about everything we do and buy. It's not often you get the sort of attention that your sales people provided us.
Adam of Seattle, WA
The people at iFLOOR.com all helped me get and install some beautiful flooring.
They helped me (a first time home owner that knows absolutely nothing about home renovation) find the flooring that I loved and fit my budget. The installation team did an incredible job and it’s absolutely flawless.
I have recommended iFLOOR.com to a ton of people and will be a repeat customer when I move into my next house – guaranteed.
You have a great team and should be very proud.
Ron of Newark, CA
We've decided to keep the flooring after all, in case we need to make repairs in the future. Thank you for the prompt response. It's been such a pleasure doing business with iFLOOR.com.
Joanne of Normandy Park, WA
We have built 6 homes in 31 years and have worked with a lot of retailers and distributors. I can honestly say that I have had an incredible experience with iFLOOR.com Southcenter. They have always called me back, kept me in the loop with my order and overall have been a delight to work with. We have lived in Normandy Park for over 30 years and I will highly recommend iFLOOR.com to all my friends and clients. Their customer service gets an A+. We'll be back when it's time to do the basement.
Ron of Schaumburg, IL
After spending about 30 minutes discussing different floors with an associate, we selected the Natural Oak Click Wood. Our intention was to re-use the existing floor barrier in our Chicago condo.
We ran into several road blocks which one of your employees helped us clear. First our condo association needed a multitude of documentation which your staff was very helpful in supplying. Second, at the last minute we found out that the existing floor barrier was not up to code. Your employee quickly made arrangements for the installer to pick up the correct barrier (1/4" cork) and the rest of the installation went very well.
We really appreciated your employee’s knowledge and his straight forward manner. He went the extra mile for us. Our next project will be to add bamboo flooring to the living room and hall way of our house. I look forward towards doing repeat business with your people and iFLOOR.com.
One last thing, we are members of Angie's List and will add your iFLOOR.com store to the list of recommended businesses.
Janice of Apex, NC
We recently purchased some cork flooring from you and had it installed. We absolutely love it! Also found dealing with iFLOOR.com.com to be a great experience. The flooring shipped promptly, arrived in pristine condition, and we really appreciate the great service! Glenn of Wayne, NJ
I am extremely pleased with the service, price, delivery and floor! The sales rep was very courteous, knowledgeable and just wonderful to work with. I purchased carpeting a few years back from iFLOOR.com and I had the same great results. In both cases there were zero defects or damage of any kind to the products, which I've heard is quite common when purchasing from other companies, unfortunately.
I highly recommend iFLOOR.com to all my friends & family. My wife & I love the
appearance of the Armstrong "Pacific Heights" laminate flooring and it's very
comfortable to walk on with the cork underlayment. I'm sure I'll be ordering
more from iFLOOR.com in the future.
Julienne of Bethel, CT
iFLOOR.com shipped my wood on time, even if there was a slight problem with the trucking company. The wood arrived and is beautiful. I am extremely happy with the wood. It is very unique and definitely the best price for that particular wood. Looking forward to seeing it in my MB!
Mark of Coventry, RI
My experience with iFLOOR.com was a pleasant one. Everything went as planned. A lot of people are hesitant to deal with these type of products over the Internet. However, I can say that the photos on the site of the flooring types were quite accurate. A sales person helped me out with any questions that I had. The job is installed and looks great. I will certainly consider iFLOOR.com in the future.
Chris of Y-Desygn, Peoria, AZ
I wanted to thank you again for all your help with my floors! I think it turned out fantastic!